FAQ

1. Who are we?

Our headquarter is located in Shaanxi, China, and since 2014, our products have been sold to Southeast Asia(35.00%), Domestic Market(28.00%), East Asia(22.00%), Middle East(15.00%), South Asia(0.00%), North America(0.00%), South America(0.00%), Oceania(0.00%), Western Europe(0.00%), Southern Europe( 0.00 per cent), Central America (0.00 per cent), Northern Europe (0.00 per cent), Africa (0.00 per cent), Eastern Europe (0.00 per cent). We have a total of about 11-50 people in our offices.

2. How do we ensure the quality?

We do pre-production samples before mass production; we do final inspection before shipment.

3. What can you buy from us?

Fruit flavoured tea, selenium enriched black tea, clear green tea, selenium enriched black tea, matcha tea.

4. Why buy from us instead of other suppliers?

6 years export experience in tea industry, complete certification qualification, complete categories of tea industry, source factory.

5. What services can we provide?

Accepted Delivery Terms: FOB,CFR,CIF,EXW,FAS,CIP,FCA,CPT,DEQ,DDP,DDU,Express Delivery,DAF,DES; Accepted Payment Currencies: USD, EUR, JPY, CAD, AUD, HKD, GBP, RMB; Accepted Payment Methods: T/T, L/C, D/P: Accepted payment methods: T/T,L/C,D/P D/A,MoneyGram,Credit Card,PayPal,Western Union,Escrow; Languages: English, Chinese, Spanish, Japanese, Portuguese, German, Arabic, French, Russian, Korean, Hindi, Italian.

6. What types of tea does our company offer?

We offer a wide range of teas such as green tea, black tea, oolong tea, black tea, white tea, etc. to meet the taste requirements of different customers.

7. How to use our tea products?

Water temperature: 80-85℃ warm water for green tea, 90-95℃ boiled water for black tea, 80-85℃ warm water for white tea, 85-90℃ boiled water for green tea, 90-95℃ boiled water for black tea, and more than 95℃ boiled water for Puerh tea.
Tea/water ratio: generally 1:50.
Brewing time: 2-3 minutes for green tea, 3-5 minutes for black tea, 2-3 minutes for white tea, gradually extending the time for green tea, 3-5 minutes for black tea, and gradually extending the time for Pu-erh tea.
Brewing utensils: Transparent glass cup for brewing green tea, fragrant cup is suitable for brewing tea with high aroma, purple sand pot is suitable for brewing ripe Puerh tea, but not suitable for brewing green tea.
Boil water: Use big fire to boil quickly, don't use small fire to boil slowly, in order to keep the oxygen content in the water.

8. How to contact customer service?

You can call our customer service hotline, send an email or contact us through the online customer service channel on our official website. Our customer service staff will solve your problems as soon as possible.